Terms & Conditions

1. Site Visits, Measurements & Call-Out Fees

• A call-out fee of ₦25,000 to ₦50,000 applies to site visits and measurements within Lagos, covering both Lagos Island and the mainland.
• When the fee is refundable: if the visit was to take measurements for a project, and Agatha’s Interior is awarded that project, the call-out fee is refunded.
• When it is not: if the project is not awarded to Agatha’s Interior, the call-out fee is nonrefundable.
• Outside Lagos: our team travels to you. The client covers the team’s flight tickets and allowances, based on the number of days spent at the location.
• For locations near Lagos that can be reached by road, such as Ibadan, flight ticket costs do not apply.

2. Appointments

• Appointments are booked by request. Submit your preferred date and time through the form and our team will confirm based on availability.
• To reschedule, contact us with a new time and we will confirm whether it is convenient.

3. Design Consultations

• Our in-house design team takes a brief from you before any charges apply.
• This is followed by a design drawing or rendering.

4. Installation-Only Services

• If you only need us to install furniture you bought elsewhere, our technical team must first inspect the items to confirm their condition and authenticity before any installation takes place.
• If the furniture does not pass inspection: we do not proceed with the installation, and the call-out fee is non-refundable. Once the defects are corrected, you may book again and the call-out fee will apply for the new visit.
• If the installation is something we are unable to do at all, we will let you know.

5. Bespoke & Custom Design

• We offer bespoke design services. Our bespoke pieces are imported.
• You may also select your own concept or design, including pieces sourced abroad, for us to bring to life.

6. Warranty

• Imported furniture: covered by a warranty of 3 to 5 years, depending on the item. The warranty covers factory defects only.
• Locally fabricated pieces: not covered by warranty. If a problem arises, our artisans can be called in to repair it for a fee.
• Imported furniture from Europe carries an ISO code used to validate warranty claims. All items carry a batch code, used for tracking and for supplier claims.
• We provide guidance on how to care for and maintain your furniture to help avoid problems later.

7. Claims, Returns & Repairs

• If an issue arises, contact Agatha’s Interior. We will escalate it to the supplier using the item’s batch code.
• Claims and returns for factory defects are handled under warranty.
• Outside the warranty period, or where damage did not come from a factory defect, repair costs are borne by the client.